Eggs vs. orange juice in the quest for eggnog

I recently noticed this sign still posted in the eggs section at a grocery store in the days after Christmas. The presence of signs like this (and the JetBlue kiosk one) can tell us a lot about the failure of systems when they overlook scenarios about how people and things work.

So what does this sign say about grocery stores and its customers? Does it suggest that either  grocery stores should be stocking their eggnog next to the eggs? Or that perhaps eggnog should be renamed “orangenog” to better align with how customers think related sounding products should also be related in distance to each other?

I have a feeling that “convenience” in this case solely depends on whose perspective you take on — whether the store should change the way they stock their shelves or whether customers should learn a new association: eggnog = orange juice.

JetBlue kiosk’s double fail

The presence of this sign that tells me these kiosks were not designed to instruct people when going to the counter is more appropriate than using the kiosk. The double-fail came into play when I did proceed to use the kiosk (since I did not have to check any bags) and it still did not work — which meant I wasted time reading instructions and attempting the kiosk when I should have skipped it altogether.